That is pretty straight forward
- Project Deliverables
- Engineering Expertise
- Ownership of Design
- High Customer Satisfaction
AEC Business Development Executives are required to be responsive to client’s demands in an effort to provide them information in a timely manner. The attention to timely communication and follow-up helps show our existing and potential new customers our commitment to their success. This attention to responsiveness is carried out at all levels in the AEC organization from initial contact through design and construction. AEC has built its reputation and client base around this principle and by continuing to adhere to the importance of this requirement.
Over its twenty year history, AEC has committed itself to continual development of our lighting audit spreadsheet and proposal deliverables. We have invested in having our own dedicated in-house employees that work to provide continual refinements and advancements based on the industry needs to make certain our deliverables meet the expectations of our clients and gives us the competitive advantage to stand out against the competition. We do not rely upon outside third-party personnel.
AEC prides itself on having a high degree of in-house lighting expertise. This is reflected in the credentials that many of our project developers and designers have acquired. Some of these are; Certified Energy Managers (CEM), NCQLP Lighting Certified (LC), Certified Lighting Efficiency Professionals (CLEP), Professional Engineers (PE), NALMCO Certified Lighting Management Consultant (CLMC) and Master Electricians.
Ownership of Design:
All of AEC’s projects carry a guarantee of performance and satisfaction. If AEC fails to meet the client’s expectations due to missed fixture counts during the audit phase, AEC will accept responsibility and absorb all associated costs without the request of a change order. If a lighting design fails to meet projected light levels or energy savings AEC will take corrective action to make sure the problem is corrected without any cost to the client. Lighting controls installed by AEC are adjusted for proper functionality during installation. Any lighting control that fails to operate as intended will be re-commissioned by AEC at no cost to the owner under AEC’s workmanship guarantee.
High Customer Satisfaction:
In all aspects of the project implementation AEC works continuously to minimize any inconvenience to the owner. Our surveyors, designers and construction teams pride themselves on providing the highest level of customer satisfaction. This attention to customer satisfaction flows from the top management level through all levels of the company. Any concerns are addressed quickly and with the goal of having each customer as a loyal AEC reference.